This information helps us constantly improve and evolve our practices. We’ve also invested in emerging technology, to ensure every ward has a tablet device to record ‘real time’ patient satisfaction feedback. Simultaneously an online portal helps us monitor and pro-actively manage quality and safety of care, in line with the Care Quality Commission (CQC) and other regulatory bodies.
This valuable feedback is the driving force behind introducing new initiatives to improve areas like our hospital nutrition, and create a more efficient admissions and discharge process. Our team is also closely analysing the outcomes from different surgical techniques to measure the impact they have on complications and revisions. This is only possible because of the dedication and commitment we’ve placed on specialising. By conducting thousands of procedures, having control of our own hospital and embracing technology we are becoming the leaders in cosmetic surgery.